Frequently Asked Questions

You can book online on our website, by phone or directly at the agency. Online booking is available 24/7 and you will receive immediate email confirmation.

Most of our vehicles include 250 km/day. Additional kilometers are charged at the rate indicated in your contract. Unlimited mileage packages are available.

We accept bank cards (Visa, Mastercard), cash in dirhams, bank transfers and certified checks for long-term rentals.

You must present a valid driving license, an identity document (CIN for Moroccan residents or passport for tourists), and a bank card in the name of the main driver.

All our vehicles include civil liability insurance and collision insurance with a deductible. Premium insurance without deductible is available as an option.

Free cancellation up to 48 hours before pickup. Between 24h and 48h, 50% of the amount is retained. Less than 24h, the full amount is due.

Yes, we can deliver your vehicle to your hotel, riad or address in Morocco for an additional charge that varies depending on the distance.

Yes, you can modify your reservation up to 24 hours before the start of the rental without charge. Beyond that, modification fees may apply.

The unlimited mileage package allows you to drive without a meter for an additional 50 MAD/day on economy vehicles and 100 MAD/day on premium vehicles.

Yes, a security deposit is required at the start of each rental. The amount varies depending on the vehicle category and is returned at the end of the rental after inspection.

International driving licenses and those from countries with agreements with Morocco are accepted. For stays longer than 3 months, a Moroccan license is required.

Premium insurance covers all vehicle damage without deductible, theft, glass breakage, and tire damage. It also includes 24/7 roadside assistance.

In case of early return, unused days are not refunded except for rentals of more than 30 days where a credit may be proposed.

No, our vehicles cannot leave Moroccan territory. Any exit from the country without authorization cancels the insurance and engages the tenant's liability.

The minimum age is 21 with a driving license valid for at least 2 years. For Prestige and Sport vehicles, the minimum age is 25 years.

Yes, we offer significant discounts for rentals of 7 days or more. Members of our loyalty program also benefit from preferential rates.